1. Terms & Conditions

Our products are available exclusively in electronic format (immediate download). Due to the nature of these products, they cannot be returned once downloaded. We are committed to providing accurate and complete descriptions to help you make informed purchasing decisions.

2. Refunds

Refunds are only possible in very limited circumstances, such as :

  • A major technical problem which rendered the plan unusable, and which could not be corrected after contacting our team.
  • If you are invoiced several times for the same order by mistake.

To request a refund, please contact us within 14 days of your purchase with details of your order and the reason for your request. We will consider each request on a case-by-case basis.

3. Exceptions

We do not offer refunds if :

  • You changed your mind after the purchase.
  • The product was downloaded successfully and no evidence of a technical problem was found.

4. Assistance and Resolutions

Our support team is always available to help you solve any technical problems you may encounter with our products. If you have any questions or difficulties, we encourage you to contact us at support@casakub.com before making a claim.

5. Processing Time

Each refund request will be reviewed within 7-10 business days. If the request is approved, the refund will be processed according to the original payment method.

6. Contact

If you have any questions about our refund policy, please contact us by email at support@casakub.com. We are committed to providing you with fast and efficient assistance.